Terms & Conditions.
Last updated: May 2026
In plain English
These terms cover how you use Valentiq. We have tried to write them so a human can actually read them. If anything here is unclear, email team@valentiq.co and we will explain.
1. Who this applies to
These terms apply to anyone who uses the Valentiq website, runs a candidate sandbox, or holds a paid account. By using Valentiq, you agree to them. If you are using Valentiq on behalf of a company, you confirm you are allowed to bind that company.
2. Your account
Keep your login credentials safe. You are responsible for activity on your account. If you think someone else has access, tell us immediately and we will help you lock it down.
3. What you can and cannot do
You can use Valentiq to evaluate candidates fairly and to inform hiring decisions. You cannot use it to discriminate on protected characteristics, to make fully automated hiring decisions without human review, to reverse-engineer the scoring models, or to scrape candidate data out of the platform.
4. Candidate fairness
If you are an employer, you agree to inform candidates that they are completing a Valentiq sandbox, to give the results appropriate weight in a human decision, and to provide candidates with feedback when they ask for it. This is not optional, it is how the platform stays defensible under the EU AI Act and similar regimes.
5. Payment
Paid plans are billed according to the order form you signed with us. Invoices are due within 30 days unless we agreed otherwise. We do not issue refunds for partial periods, but we will work with you in good faith if something has gone wrong on our side.
6. Service availability
We aim for high availability and we publish status at our status page. Enterprise customers have a separate SLA in their contract. For everyone else, we provide the service on an as-available basis and try very hard not to break it.
7. Your data
You own the data you put into Valentiq. We process it under the Privacy Policy. We will return or delete your data on request when your contract ends.
8. Intellectual property
The Valentiq platform, including the scoring models and the sandbox content, belongs to us. The reports we generate for you are yours to use inside your hiring process.
9. Liability
Valentiq is a decision-support tool. The final hiring call is always made by a person at your company. To the extent the law allows, our total liability for any claim is capped at the fees you paid us in the 12 months before the claim arose. We are not liable for indirect or consequential losses.
10. Ending the relationship
You can cancel a paid account at the end of your current term. We can suspend or terminate accounts that breach these terms, abuse candidates, or put the platform at risk, but we will tell you why and give you a chance to fix it where it is reasonable to do so.
11. Changes
If we change these terms in a way that matters, we will let account owners know by email before the change takes effect.
12. Governing law
These terms are governed by the laws of England and Wales. Disputes go to the courts of London, unless local consumer law gives you the right to pick somewhere else.